Case study · Web & Apps · Live

Booking platform & client portal

End-to-end web + mobile booking, in-portal payments, admin dashboard and customer comms.

Industry
Consumer services
Duration
10 weeks
Outcome
85% of bookings are now self-serve
Status
Live
StackNext.jsReact NativeStripePostgresResend
The challenge

What we walked into.

Bookings were handled by phone, payments by card terminal, customer records on paper. Growth had stalled because every new location meant doubling phone staff.

The approach

How we built it.

  1. 01Public booking flow optimised for thumb on phone, not pretty on desktop.
  2. 02Stripe-backed payments with deposits, refunds and saved cards.
  3. 03Admin dashboard for floor managers — same data, faster surfaces.
  4. 04Customer comms (reminders, no-show recovery, follow-ups) baked into the loop.
Outcomes

Numbers from the real rollout.

Self-serve bookings
85%
No-show rate
–34%
Avg. booking time
1m 12s
Locations onboarded
5
More work

Other things we’ve built.

Let's build

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