RAG over internal docs plus auto-triage on inbound tickets, with confident hand-off to humans on ambiguity.
A growing support team was drowning in tickets that mostly had answers buried in docs and old conversations. Hiring more agents was an option; cutting time-to-answer was a better one.
Three warehouses, six spreadsheets, one dispatch team — replaced with a single operations layer.
LMS / CompliancePer-role training tracks, expiry alerts and audit-ready exports for a regulated workforce of 300+.
Data MigrationTwelve years of overlapping records across three systems, migrated into one source of truth without data loss.
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